The repairman was knowledgeable and straightforward. He was polite and courteous even when I got a bit testy. He actually did not recommend that we replace the heat pump. He said it was well worth the repair. Thanks for a great tech.
01:41 16 Aug 18
I first was met by Steve, for a estimate of a new AC and heater install, he arrived on time and evaluated my existing set up and gave me some choices for the new system, he was very professional, informative, answered all my questions, and I was amazed that he was able to give me estimates on the same day!
Dominic and Kevin, the field techs, arrived on time, very friendly and did their work in a professional manner, they went beyond my expectations and I am very please with my new system. I highly recommend Burns & McBride and will use them in the future.
17:54 15 Aug 18
David of Burns and McBride did a very thorough maintenance of our Air conditioning unit. We are very pleased with our Comfort care service of both Heater and AC.
We have referred a friend who is looking to switch out their old oil tank to Burns and McBride. His name is Shawn O’Neil, hope he gives you his business, he will not be disappointed.
14:56 15 Jul 18
John A was prompt, professional, friendly and informative!! And of course fixed my AC quickly which is much appreciated. Will continue to use Burns and McBride for my heating / cooling needs as I have for many years!
David L was here this week for scheduled maintenance on my air conditioner system! He was personable, professional , efficient and a pleasure to meet. Another great experience with Burns and McBride- thank you!
13:53 12 Jun 18
I had Chris come out today to perform maintenance on my AC unit. Chris called me to let me know he was on the way, letting me know where he was coming from and how long it should take him. He arrived promptly. Chris was courteous and professional advising me of the services he was completing and what he was looking for. He also let me know about the maintenance for the heater/furnace. He was very helpful and knowledgeable. I am VERY pleased with the high quality of customer service I received!
Whether it’s preventive maintenance to prolong the life of your systems, prevent breakdowns, reduce overall energy usage, repair coverage to help minimize cost when something breaks, or 24/7 emergency service, Burns & McBride has a plan for you.
Our first plan, Essential Maintenance, is designed to keep your home comfort in good shape year-round. Under-serviced heaters and A/C units will lead to lower performance and eventual breakdowns. With the Essential Maintenance plan, you’ll have a top area technician service the unit once per year, and leave you with a Report Card detailing the unit’s performance and condition. Many homeowners ask about our service visits. What do our techs do on those annual check-ins? More than most think. Here is a full checklist that lists what is to be tested, inspected, and cleaned on each visit (see page 2).
The True Comfort Plan is designed to give homeowners total peace of mind when it comes to their home comfort systems. Residents get all of the benefits of the Essential Maintenance plan, plus a suite of other bonus services: 24/7 Repair Service Availability if something breaks in the middle of the night, Priority Service during busy periods, and Exclusive Discounts on Parts & Labor are just a few of these extra benefits.
When you sign up for Essential Maintenance, you get:
Annual Preventive Maintenance Visit Regularly scheduled maintenance on your heating or air conditioning system can reduce breakdowns by as much as 95% and lower utility bills. We’ll perform them for you like clockwork, on a regular schedule
True Comfort Report Our exclusive written “Report Cards” will assure you that your energy dollars are being used as wisely as possible.
Repair Service Availability We’ll be there to help with any of your repair needs Monday-Friday during regular business hours.
Extended Warranty Maintenance Requirement This plan satisfies the annual maintenance requirement of most extended HVAC warranties.
Benefits include all of those listed for Essential Maintenance Plan plus…
24-7 Repair Service Availability We’ll be there for you during an emergency to keep you family comfortable and safe.
15% Discount on Any Required Parts/Labor You will receive a 15% discount off the bottom line for our heating and air conditioning services for as long as our True Comfort relationship remains in effect.
100% 60-Day “We Missed It” Guarantee We guarantee that if our technician’s maintenance visit misses a necessary repair – we will return to fix it – at no cost to you, for sixty days from the original call.
Priority Service You are our priority! You can jump to the head of the line when you call! Your job will be scheduled ahead of others. This applies to routine and emergency calls.
You can view the printable details on the program here. As with the Essential Maintenance plan, True Comfort is available in all of Delaware and surrounding parts of Maryland and Pennsylvania.