The repairman was knowledgeable and straightforward. He was polite and courteous even when I got a bit testy. He actually did not recommend that we replace the heat pump. He said it was well worth the repair. Thanks for a great tech.
01:41 16 Aug 18
I first was met by Steve, for a estimate of a new AC and heater install, he arrived on time and evaluated my existing set up and gave me some choices for the new system, he was very professional, informative, answered all my questions, and I was amazed that he was able to give me estimates on the same day!
Dominic and Kevin, the field techs, arrived on time, very friendly and did their work in a professional manner, they went beyond my expectations and I am very please with my new system. I highly recommend Burns & McBride and will use them in the future.
17:54 15 Aug 18
David of Burns and McBride did a very thorough maintenance of our Air conditioning unit. We are very pleased with our Comfort care service of both Heater and AC.
We have referred a friend who is looking to switch out their old oil tank to Burns and McBride. His name is Shawn O’Neil, hope he gives you his business, he will not be disappointed.
14:56 15 Jul 18
John A was prompt, professional, friendly and informative!! And of course fixed my AC quickly which is much appreciated. Will continue to use Burns and McBride for my heating / cooling needs as I have for many years!
David L was here this week for scheduled maintenance on my air conditioner system! He was personable, professional , efficient and a pleasure to meet. Another great experience with Burns and McBride- thank you!
13:53 12 Jun 18
I had Chris come out today to perform maintenance on my AC unit. Chris called me to let me know he was on the way, letting me know where he was coming from and how long it should take him. He arrived promptly. Chris was courteous and professional advising me of the services he was completing and what he was looking for. He also let me know about the maintenance for the heater/furnace. He was very helpful and knowledgeable. I am VERY pleased with the high quality of customer service I received!
Our expert technicians have repaired thousands of broken furnaces, heat pumps and boilers. In our more than 65 years in the HVAC business, we’ve experienced breaks with nearly every make and model heating systems. We service residents in all of Delaware and parts of Maryland and Pennsylvania.
About Burns & McBride Technicians
An extensive team of heater technicians means you get emergency service quickly – even at 2:00 in the morning! Because we have a large service team, we usually have someone right in your neighborhood that can respond to your call promptly, typically in less than two hours. Our technicians work around-the-clock so you get great service, no matter the time of day or night! If you have a home comfort emergency, we have a serviceman ready to help. We’re not just “on-call,” we’re “on-the-job!”. This is very different from other companies who believe 24-hour service means they will respond to your call within 24 hours.
A Note on Training and Safety
Each of our experienced service technicians receives up to 80 hours of classroom training on new equipment and repair techniques each year. All personnel participate in our various safety rewards programs to ensure they perform their jobs with an eye towards safety and comply with our exacting standards.
Fix Any Heaters
We service all brands and types of HVAC equipment.
Same Day Service/Flexible Scheduling Our goal is to handle every emergency call quickly and efficiently. We will schedule service on a day and time convenient for you. Most service calls are handled on the same day.
Late Nights, Weekends, And Holidays Most companies close up and go home at 5 PM. Unfortunately, your heater, air conditioner, or water heater doesn’t know that. Service is available for your emergency needs 24 hours a day, 7 days a week, 365 days a year.
Worry-Free Pricing We charge by the job, not by the hour and we’ll tell you the price before we begin the work.
Ironclad Guarantee When we fix something, we guarantee that repair for 5 full years… NO QUESTIONS ASKED! And if you have our True Comfort Plan and we tell you the system is good to go, we will provide a 60-day warranty on EVERYTHING.
Respect for You, Your Home and Property Our repair technicians carry shoe covers and will always treat your home as if it were their own.
Clean Uniforms Our repair technicians take the same pride in the way they look as they do in how they complete the work in your home.
Your Security and Peace of Mind Our repair technicians wear I.D. badges, are background checked and drug tested for safety and protection.
Training Modern equipment is increasingly technical. All of our technicians are required to attend weekly technical training sessions. to keep up-to-date on new equipment, repair, and installation techniques. Training is held in our state-of-the-art center and conducted by our own N.A.T.E. Certified Trainer. By the way, please feel free to visit.
Fully-Stocked Trucks Your repair technician will arrive fully loaded with all the tools, parts and equipment he needs to repair your system right. No time is wasted going back to the shop or to the hardware store.
100% Customer Satisfaction If you are not 100% satisfied with your service, we’ll do whatever it takes to make it right.
How can we help?
Success! Our office hours are M - F 9:00 a.m. - 5:00 p.m. We will contact you as soon as possible.