How do I...

Start my waste service?

If you are interested in becoming a customer, please fill out the online application form. A Customer Service Representative will contact you to design a solution based on your needs.

Get a trash or recycling container?

If you are a new customer, you will receive both trash and recycling containers when you sign up for services. If you are an existing customer who needs a replacement container, please call our office at (302) 656-5110 or complete an online inquiry form and a Customer Service Representative will assist you.

Transfer waste services into my name or to another address within Burns & McBride’s service territory?

Please call our office at (302) 656-5110 or complete an online inquiry form and a Customer Service Representative will call you to transfer services into your name within 24 hours.

Place my account on a "vacation hold"?

Please call our office at (302) 656-5110 or complete an online inquiry form and a Customer Service Representative will contact you to temporarily suspend your waste services.

Add or remove services?

Please call our office at (302) 656-5110 or complete an online inquiry form and a Customer Service Representative will call you to modify your services within 24 hours.

Have my service reactivated if it has been stopped?

Please call our office at (302) 656-5110 or complete an online inquiry form and a Customer Service Representative will contact you to restart service.

How do I dispose of...

Household furniture or appliances?

Burns & McBride provides free pick-up of one (1) large item per week. These items include:

Furniture: Standard sofa, chair, recliner, table, mattress & box spring set, and picnic table

Appliances: Dishwasher, hot water heater, microwave, range, and small appliances

The following items require special handling and cannot be picked-up as part of our base service. Please call our office at (302) 656-5110 to determine pricing and to schedule special pick-up times: sofa beds, refrigerators, freezers, air conditioners, dehumidifiers, building materials, carpeting, flooring, car parts, concrete, dirt, firewood, mulch, roofing materials, sod, stone, wood, etc.

Used tires?

Scrap tires can be recycled into many useful materials such as rubber mulch in landscaping and playground covering, feedstock for manufacturers, tire derived fuel or rubberized asphalt paving our roadways. You may drop off tires at the Delaware Solid Waste Authority, they sponsor frequent collection events throughout the State. Full details on their program can be obtained by calling their office at (800) 404-7080 or visiting their website at: http://www.dswa.com/pdfs/brochures/HHW%20brochure.pdf.

Old household batteries?

You can purchase a Battery Recycling Kit from Recyclepak® at: http://lamprecycling.veoliaes.com/homeV2?pid=4084 to safely dispose of unwanted household batteries. This kit contains a box, safety liner and prepaid mailing label. Simply fill the box and, when you’re ready, seal and drop it off at your local post office for shipment to our processing center. If you’d prefer to drop off the batteries at the Delaware Solid Waste Authority, they sponsor frequent collection events throughout the State. Full details on their program can be obtained by calling their office at (800) 404-7080 or visiting their website at: http://www.dswa.com/pdfs/brochures/HHW%20brochure.pdf.

Florescent light bulbs?

You can purchase a CFL recycling kit from Recyclepak® at: http://lamprecycling.veoliaes.com/homeV2?pid=4084 to safely dispose of your old fluorescent light tubes or bulbs. This kit contains a box, safety liner and prepaid mailing label. Simply fill the box and, when you’re ready, seal and drop it off at your local post office for shipment to our processing center. If you’d prefer to drop off the bulbs at the Delaware Solid Waste Authority, they sponsor frequent collection events throughout the State. Full details on their program can be obtained by calling their office at (800) 404-7080 or visiting their website at: http://www.dswa.com/pdfs/brochures/HHW%20brochure.pdf.

What should I do if my pickup was missed?

We guarantee that if the roads are open for business and safe passage (in the company’s judgment) on the day of your scheduled pick-up, and your cart is out front of your home by 6:00 AM, then we’ll be there to pick-up your trash on the day it was promised. We guarantee it – and back it up with a free month of service if we should miss your pick-up day.

Please note that we do not have specific pickup times, only scheduled days. And if your scheduled pickup day fell on a holiday, your pick up might be scheduled for the following day. If you feel your pickup was missed, please call our office at (302) 656-5110 for assistance.

Will my service be interrupted on the upcoming holiday?

Burns & McBride trucks operate nearly every day. However, we do observe a few holidays throughout the year. Please review our holiday schedule for holiday specific information.

My pickup was missed today. How can I get the waste picked up?

We guarantee that if the roads are open for business and safe passage (in the company’s judgment) on the day of your scheduled pick-up, and your cart is out front of your home by 6:00 AM, then we’ll be there to pick-up your trash on the day it was promised. We guarantee it – and back it up with a free month of service if we should miss your pick-up day.

My equipment needs repair. (Example: broken lid, lock, wheel, etc.) How can I get it fixed? Is there a charge?

Typically, there is no charge to repair equipment damages caused by regular use. Please call our office at (302) 656-5110 or complete an online inquiry form and a Customer Service Representative will call you to repair/replace your equipment within 24 hours.

I have questions about the charges on my bill. Who can help?

One of our Customer Service Representatives would be happy to answer any questions you have regarding the fees on your bill. Please call our office at (302) 656-5110 or complete an online inquiry form and a Customer Service Representative will contact you within 24 hours to address your concern.