Burns & McBride Service Plans Details

TRUE COMFORT SERVICE PLANS

These Plans represent an Agreement between you and Burns & McBride for service to your home heating and cooling systems. Participant’s acceptance of the Terms of these plans, in its entirety, is evidenced by its willingness to participate in the Plans and/or by Participant’s remittance of payment, either in full or through monthly remittances.

These Agreements become null and void if anyone other than Burns & McBride or its designees delivers heating oil, works on the equipment or our credit terms are not met. These Agreements cancel and supersede all previous Agreements.

GENERAL TERMS AND CONDITIONS – This agreement is governed by the General Terms of Conditions of Burns & McBride. Copies are provided annually to all customers and are available at any time on our website at www.burnsandmcbride.com.

ASBESTOS – Because of potential health hazards to you, your family and Company personnel, the Plans do not cover maintenance work involving the removal of suspected asbestos. All asbestos testing and removal will be done at your expense.

INSPECTION – Burns & Mc Bride reserves the right to inspect and approve the equipment to be covered under these Agreements. Equipment must be in compliance with current Code requirements and be in good working order when approved for coverage under one of these Agreements. Any repairs required to put the equipment into acceptable condition will be billed to you at our prevailing rates.

RENEWAL - These Agreements are effective for a period of one year and are self-renewing at prices in effect at the time of renewal. The customer will be provided reasonable advance notice of the automatic renewal allowing them a time period of not less than 14 days to cancel the automatic renewal. There are no refunds or credits given for the customer’s premature termination of these Plans. The equipment will be reviewed annually and as part of the renewal, Burns & Mc Bride reserves the right to change or not renew Agreements based on the age and condition of the equipment.

EMERGENCY SERVICE – coverage is available 24 hours a day, 365 days a year, Service requests on weekends and holidays and on Monday through Friday after 8:00PM and before 7:00AM that do not qualify as an emergency in the sole opinion of Burns & McBride may be subject to applicable diagnostic fees and labor charges. An “emergency” is defined as a service event, which in the Company’s sole judgment, would cause serious damage to a house or its occupants if not handled quickly.

REPLACEMENT CREDIT - Customers with a Burns & McBride Service Agreement will receive a $150 credit towards the replacement of that heating or cooling equipment by Burns & McBride..

LIMITATION OF LIABILITY - We will not be liable for secondary damages or environmental claims caused by oil leaks, spills or soot from any source that are outside of our direct control. We will not be liable for damages to a building or its occupants from a heating or cooling failure, REGARDLESS OF CAUSE,.

Burns & McBride accepts no responsibility and will not be liable for damages that may result from any HVAC failure in a vacant house, REGARDLESS OF CAUSE. Vacant properties should be checked daily by those responsible.

UNDER NO CIRCUMSTANCES WILL BURNS & MC BRIDE BE LIABLE FOR ANY LOSSES/DAMAGES OF ANY KIND RESULTING FROM THE FAILURE OR INOPERABILITY OF CUSTOMER’S SYSTEMS OR EQUIPMENT IN EXCESS OF THE PAYMENT RECEIVED BY BURNS & MCBRIDE UNDER THIS AGREEMENT.

 

REPAIR ASSURANCE UPGRADE

For an additional fee, the customer can purchase this coverage in addition to the True Comfort Service Plan on the equipment that they choose.

 

GENERAL INFORMATION – Only the parts listed under contract coverage are covered and only when the failure is due to normal wear and tear. Repairs caused by water in oil tanks, sludge, freezing, fire, water leaks, floods, storms, electrical failure or surges, acts of God, improper water level, unavailability of parts through our normal suppliers or repairs caused by someone other than Burns & McBride personnel or its authorized agents will not be covered by the Service Agreement and will be billed at our prevailing rates.

Oil or natural gas appliances with a firing rate of greater than 400,000 BTUs per hour, air conditioners larger than 60,000 BTUs per hour, heaters or air conditioners located on roofs, attics, crawlspace, suspended from ceilings or in otherwise inaccessible locations do not qualify for coverage under these Service Agreements.

PARTS THAT ARE COVERED BY REPAIR ASSURANCE

 

Central Heating Parts

Aquastat ($100 allowance)

Oil Burner

Cad Cell Flame Detector

Draft Damper

Smoke Pipe

Oil Burner Primary Control

Thermostat

Blower Assembly

Blower belts and pulley

Blower Motor ($100 Allowance)

Combustion Chamber ($100 Allowance)

Factory Installed Wiring

Emergency Switch

Internal Fuses

Fan Limit Control

Circulator Relay

Circulator Coupling

Relief Valve ($100 allowance)

Temp/Pressure

Relief Valve ($100 allowance)

Draft Inducer ($100 allowance)

Gas Burners

Gas Valve ($100 Allowance)

Hot Surface Ignitor

Ignition Module ($100 allowance)

Transformer

Thermocouple

Pilot Assembly

Water Heater Heating Elements

Water Heater Thermostat

Circulator ($100 allowance)

Air Conditioning

Condensate Drain Line

Condensate Pump

Capacitors

Condenser Fan Blades

Condenser Motor

Factory Wiring

Hard Start Kits and Relays

Disconnect Switch and wiring

Contactors

Crankcase heater

Time Delay Relay

Time Delay Fuses

High Pressure Switch

Low Pressure Switch

Fan Relay

If a customer does not have Repair Assurance air conditioning coverage in effect and a residential heating part fails which is also used for air conditioning (i.e. the furnace blower motor), the covered part will receive a 50% credit towards the repair or replacement.

 

PARTS AND SERVICES NOT COVERED BY REPAIR ASSURANCE

Heat pumps, propane fired equipment and power venters are not eligible for Repair Assurance Upgrade coverage under this agreement.

The following parts are not covered by the Repair Assurance Plan: air filters, air conditioning compressor, evaporator coil, condenser coil, refrigeration lines or fittings; refrigerant leaks or cracks, refrigerant systems using other than R22 or R410A, boiler sections, water leaks, radiators, baseboard radiation, boiler piping, domestic hot water coil, automatic water feeder, boiler gauge, circulator bearing, expansion tank, flow valve, low water cutoff, mixing valve, steam pressure controls and siphons, zone valve, chimney maintenance, direct vent inlet or exhaust pipes, heater or air conditioner jackets or trim, ductwork, heat exchanger, heat pump thermostats or controls, water heater tank failures, electronic and media air cleaners, humidifiers, Variable Speed motors, circuit boards, circuit breakers and fuses, evaporator drain pan, forced air zoning systems, oil lines, oil tank, oil fill and vent pipe, oil filter, preventive maintenance, any other parts not included in the original manufacture of the system.

Service calls resulting from: Emergency switch in the “OFF” position, blown fuses or tripped circuit breakers, purging air from radiators, lack of oil if you are a “Call fuel related problems such as sludge or frozen oil lines.

Service required for these repairs will be billed at our normal prevailing rates:

Repair assurance will not cover the cost to install or replace a part if it is obsolete and no longer available through Burns & McBride’s normal supply channels.

If the company determines the heating, air conditioning or water heating equipment has surpassed the average expected life (according to HVAC ASHRAE Report TC1.8 the average expected lifetime of a furnace is 18 years, a boiler is 21 years, an air conditioner/heat pump is 15 years and a water heater is 10 years) and the repair would have been covered by the Service Plan, the Company reserves the right to limit the a maximum repair amount to $350 per visit. If the Company’s repair estimate for such equipment exceeds $350, the customer has the option to pay the cost exceeding $350 for the repair or to receive a check from the Company in lieu of the repair. Receipt of a check from the Company terminates coverage for that equipment.

Customer’s are responsible for scheduling their Preventive Maintenance visits. If your equipment requires service that is caused by a lack of maintenance, that call will not be covered under our Repair Assurance Plan. You will be billed for this call at our prevailing rates.



TANKGUARD™ PROGRAM

For customers who enroll into our Tankguard™ Guarantee Program, in exchange for an annual enrollment fee, Burns & McBride will repair or replace, at the Company's sole discretion, any or all of the following components of your heating oil storage tank system if it should fail or develop a leak: oil tank (basement or above-ground tanks; 330 gallons or less in size), tank legs, oil lines, oil filter, tank valve, fill and vent pipe, tank gauge, vent alarm. There is no deductible or allowance - the full cost of the tank replacement is covered.

EMERGENCY SERVICE INSPECTION—Burns & McBride reserves the right to inspect and approve the equipment to be covered under these Agreements. Equipment must be in compliance with current Code requirements and be in good working order when approved for coverage under this Agreement. Any repairs required to put the equipment into acceptable condition will be billed to you at our prevailing rates.

ALLOWANCE—If the customer chooses to replace/upgrade equipment which is covered by this Plan and has not yet failed, they will receive a credit of $500 towards the price of a new oil tank or $150 towards the price of new oil lines or new fill or vent pipe.

SERVICES NOT COVERED—Only the parts listed above are covered and only when the failure is due to normal wear and tear. Repairs caused by freezing, fire, floods, storms, other Acts of God or repairs caused by someone other than Burns& McBride personnel or its authorized agents will not be covered by the Tankguard Guarantee Program and will be billed at our prevailing rates. This Plan does not cover underground tanks, tanks in a crawlspace or otherwise inaccessible or tanks not connected to an oil-fired burner; It does not cover loss of oil; removal of dirt or any damage to any other property polluted by oil or any consequential damage to the environment.

RENEWAL:Participation in the program is optional. These Agreements are effective for a period of one year and are self-renewing at prices in effect at the time of renewal. The customer will be provided reasonable advance notice of the automatic renewal allowing them a time period of not less than 14 days to cancel the automatic renewal. There are no refunds or credits given for the customer’s premature termination of these Plans. The equipment will be reviewed annually and as part of the renewal, Burns & McBride reserves the right to change or not renew Agreements based on the age and condition of the equipment.