The 2008-09 heating season turned out to be better than expected for smart customers who chose to participate in our Price Protection Plan. Under this plan they enjoyed the best of both worlds - they were covered if oil prices had continued to rise from the levels they reached during the spring of 2008, but when they subsequently dropped, we were able to lower their price by nearly $2.00 per gallon! As a result, a typical Price Protection customer saved up to $850 last year.1
Many other homeowners locked in a fixed price for oil last year. They were left paying over $4.50 per gallon. When you compare this price difference you can easily see why it's important to choose a plan that protects you when oil prices rise AND when they fall. Only the Price Protection Plan does both!
Our price protection program
is the only approach that helps whether
prices are rising or falling.
Enrollment Is Now Open
It is time to start thinking about coverage for the 2009-10 season.2 There is no way to predict the cost of oil in this current economy. But we have already begun to see fuel prices fluctuate significantly. The one way to guarantee more certainty in the price you will pay for oil is by enrolling in the Price Protection Plan. It is easy to get started. Just call our office at 302-656-5110 and we will be happy to review your specific situation and current program offerings.
We're Here For You
We know that price protection is an important decision, and can be somewhat confusing to people, so listed below are answers to some of the most common questions our customer's ask us. Please don't hesitate to call us at 302-656-5110 if you need any additional information.
These are very difficult times for many people. We want you to know that we are here for you, ready and willing to do what we can to help you manage your bills and remain safe and comfortable in your home this winter.
Frequently Asked Questions
How does your price protection program work?
Our program provides a ceiling that limits how high your fuel price can rise next year. But unlike fixed price plans, there is no limit to how low it can fall. Any time our regular daily rate is below the ceiling, you pay the lower rate. The price cap plan for next year would cover the specific number of gallons you choose to protect for delivery between October 1, 2009 and April 30, 2010.
Why is there a participation fee for this protection?
We can't protect your oil price like this by ourselves. We must purchase a type of "price insurance" from our suppliers as soon as you tell us you want this protection. The cost of this has gone up ten fold in the last five years as the oil market has gotten more volatile. The current participation fee and ceiling price are both available on our web site when you log in your account number.
How will I be charged?
Your account will be charged immediately upon enrollment as we must purchase your price insurance on your behalf immediately. Payments may be broken into one, two, or three monthly installments. However your coverage begins once full payment is received. If you are enrolled in our budget plan, the payment will be included in your plan.
How should I decide how much fuel I want to protect?
When you go to your account on our web site, we'll show you exactly how much you used last year. If you have dealt with us for less than one year, we'll provide an estimate of your annual consumption. You should choose the amount you feel gives you the right amount of peace of mind without costing any more then you want to spend.
Why the specific # of gallons, rather than just cover all of it?
Because we have to charge you for it, we only want you to pay for exactly the protection you want, and no more. We get charged for the price cap "insurance" based on how many gallons a customer buys, and so we make that your basis as well.
Do all companies handle price protection the same way?
No, there are big differences. We believe in playing things straight, in not taking risks with our customers or cutting corners. We don't insist that you enroll into price protection, but if you want it, you should be able to count on being truly protected, and that doesn't always happen with other dealers.
Which way are fuel prices likely to go?
We wish we could predict, but it's like trying to predict the stock market. Just look at last year when lots of analysts were saying oil could go to $200 a barrel, and then it dropped to $40 a barrel instead. There are so many factors that could send it up or down at any time, it's pure speculation. In the last month alone, wholesale prices have swung up and down by 20%
Do I have to make a decision now?
No, the current price and enrollment fee are listed on our web site for you to see, and you can enroll whenever you want. However, bear in mind that these prices can change on a daily basis as the oil market changes -not unlike mortgage interest rates.
Should I wait or enroll now?
That's really up to you, but many customers look at it this way: If they wait, and oil prices rise, the ceiling will definitely be higher, and they'll also be paying more for your fuel. If they enroll now, and oil prices drop, our daily delivery price will go down anyway. That's the benefit of a true price cap. So if you want to get price protection, it probably makes sense to enroll now rather than try to time it just right.
Do I really need price protection at all?
Not necessarily. If you don't choose it, you'll still get great service from us at competitive rates. But history tells us that fuel prices are definitely prone to temporary price spikes which send your bills soaring. And more recently, these fluctuations have gotten more extreme. Last year, they rose over $2 per gallon in just a few months. If you want to have more certainty, the price cap can play a key role.
What happens if I use more oil then I cover?
You'll pay the market rate in effect at the time for any gallons delivered over the protected amount.
If I protect more gallons then I use do I get a refund?
Unfortunately no. We have to buy the insurance up front, and it expires on April 30, 2010. That's why you should only cover the amount of fuel you feel comfortable with.
Is the participation fee refundable for any reason?
No, because we have to purchase all of your price insurance up front. However, if you sell your home, it can be transferred to the new buyer.
Why has the program fee gone up so much in recent years?
Oil prices used to swing maybe 10 or 15 cents in a whole year. So the chance that the suppliers offering the Ceiling Price insurance would have to pay off was pretty low. Now, prices can change 20 cents in a day. There's a lot more chance that the suppliers will have to pay off, and so they're charging a lot more to provide the coverage.
[1] Based on 600 gallons usage and a comparison of our average retail price during the 2008-2009 heating season versus a competitive fixed price of $4.50/gal. Past results are not a guarantee of future savings.
[2] Optional price protection enrollment is subject to payment of a participation fee based on the number of gallons the customer chooses to protect. Please review our Terms and Conditions for full program details.
