True Comfort Service Plans
These Plans
represent an Agreement between you and Burns & McBride for service to your
home heating and cooling systems. Participant’s acceptance of the Terms of
these plans, in its entirety, is evidenced by its willingness to participate in
the Plans and/or by Participant’s remittance of payment, either in full or
through monthly remittances.
These
Agreements become null and void if anyone other than Burns & McBride or its
designees delivers heating oil, works on the equipment or our credit terms are
not met. These Agreements cancel and supersede all previous Agreements.
GENERAL TERMS AND CONDITIONS – This agreement is governed by the
General Terms of Conditions of Burns & McBride. Copies are provided
annually to all customers and are available at any time on our website at www.burnsandmcbride.com.
ASBESTOS – Because of potential health hazards
to you, your family and Company personnel, the Plans do not cover maintenance
work involving the removal of suspected asbestos. All asbestos testing and
removal will be done at your expense.
INSPECTION – Burns & Mc Bride reserves the
right to inspect and approve the equipment to be covered under these
Agreements. Equipment must be in compliance with current Code requirements and
be in good working order when approved for coverage under
one of these Agreements. Any repairs required to put the equipment into
acceptable condition will be billed to you at our prevailing rates.
RENEWAL - These Agreements are effective for a
period of one year and are self-renewing at prices in effect at the time of
renewal. The customer will be provided reasonable advance notice of the
automatic renewal allowing them a time period of not less than 14 days to
cancel the automatic renewal. There are no refunds or credits given for the
customer’s premature termination of these Plans. The equipment will be reviewed
annually and as part of the renewal, Burns & Mc Bride reserves the right to
change or not renew Agreements based on the age and condition of the equipment.
EMERGENCY SERVICE – coverage is available 24 hours a
day, 365 days a year, Service requests on weekends and holidays and on Monday
through Friday after 8:00PM and before 7:00AM that do not qualify as an
emergency in the sole opinion of Burns & McBride may be subject to
applicable diagnostic fees and labor charges. An “emergency” is defined as a service event,
which in the Company’s sole judgment, would cause serious damage to a house or
its occupants if not handled quickly.
REPLACEMENT CREDIT - Customers with a Burns & McBride
Service Agreement will receive a $150 credit towards the replacement of that
heating or cooling equipment by Burns & McBride..
LIMITATION OF LIABILITY - We will not be liable for secondary
damages or environmental claims caused by oil leaks, spills or soot from any
source that are outside of our direct control. We will not be liable for
damages to a building or its occupants from a heating or cooling failure,
REGARDLESS OF CAUSE,.
Burns & McBride accepts
no responsibility and will not be liable for damages that may result from any
HVAC failure in a vacant house, REGARDLESS OF CAUSE. Vacant properties should
be checked daily by those responsible.
UNDER NO CIRCUMSTANCES WILL
BURNS & MC BRIDE BE LIABLE FOR ANY LOSSES/DAMAGES OF ANY KIND RESULTING
FROM THE FAILURE OR INOPERABILITY OF CUSTOMER’S SYSTEMS OR EQUIPMENT IN EXCESS
OF THE PAYMENT RECEIVED BY BURNS & MCBRIDE UNDER THIS AGREEMENT.
REPAIR ASSURANCE
UPGRADE
For an additional
fee, the customer can purchase this coverage in addition to the True Comfort
Service Plan on the equipment that they choose.
GENERAL INFORMATION – Only the parts listed under
contract coverage are covered and only when the failure is due to normal wear
and tear. Repairs caused by water in oil tanks, sludge, freezing, fire, water
leaks, floods, storms, electrical failure or surges, acts of God, improper
water level, unavailability of parts through our normal suppliers or repairs
caused by someone other than Burns & McBride personnel or its authorized
agents will not be covered by the Service Agreement and will be billed at our
prevailing rates.
Oil or
natural gas appliances with a firing
rate of greater than 400,000 BTUs per hour, air conditioners larger than 60,000
BTUs per hour, heaters or air conditioners located on roofs, attics,
crawlspace, suspended from ceilings or in otherwise inaccessible locations do
not qualify for coverage under these Service Agreements.
PARTS
THAT ARE COVERED BY REPAIR ASSURANCE
|
Central Heating Parts |
|
Aquastat
($100 allowance) Oil
Burner |
|
Cad
Cell Flame Detector |
|
Draft
Damper |
|
Smoke
Pipe |
|
Oil
Burner Primary Control |
|
Thermostat |
|
Blower
Assembly Blower
belts and pulley |
|
Blower
Motor |
|
Combustion
Chamber |
|
Factory
Installed Wiring |
|
Emergency
Switch Internal
Fuses |
|
Fan
Limit Control Circulator
Relay |
|
Circulator
Coupling Relief
Valve ($100 allowance) Temp/Pressure
Relief Valve ($100 allowance) |
|
Gas
Burners |
|
Gas
Valve |
|
Hot
Surface Ignitor |
|
Ignition
Module |
|
Transformer |
|
Thermocouple |
|
Pilot
Assembly Water
Heater Heating Elements Water
Heater Thermostat |
|
Air Conditioning |
|
Condensate
Drain Line Condensate
Pump |
|
Capacitors |
|
Condenser
Fan Blades |
|
Condenser
Motor |
|
Factory
Wiring Hard
Start Kits and Relays |
|
Disconnect
Switch and wiring |
|
Contactors |
|
Crankcase
heater |
|
Time
Delay Relay |
|
Time
Delay Fuses |
|
High
Pressure Switch |
|
Low
Pressure Switch |
|
Fan
Relay |
If a customer does not have
Repair Assurance air conditioning coverage in effect and a residential heating
part fails which is also used for air conditioning (i.e. the furnace blower
motor), the covered part will receive a 50% credit towards the repair or
replacement.
PARTS
AND SERVICES NOT COVERED BY REPAIR ASSURANCE
Heat pumps,
propane fired equipment and power venters are not
eligible for Repair Assurance Upgrade coverage under this agreement.
The following parts are not
covered by the Repair Assurance Plan: air filters, air conditioning compressor,
evaporator coil, condenser coil, refrigeration lines or fittings; refrigerant
leaks or cracks, refrigerant systems
using other than R22 or R410A, boiler sections, water leaks, radiators,
baseboard radiation, boiler piping, domestic hot water coil, automatic water
feeder, boiler gauge, circulator bearing, expansion tank, flow valve, low water
cutoff, mixing valve, steam pressure controls and siphons, zone valve, chimney
maintenance, direct vent inlet or exhaust pipes, heater or air conditioner
jackets or trim, ductwork, heat exchanger, heat pump thermostats or controls,
water heater tank failures, electronic
and media air cleaners, humidifiers, ICM motors, circuit boards, circuit
breakers and fuses, evaporator drain pan, forced air zoning systems, oil lines,
oil tank, oil fill and vent pipe, oil filter, preventive maintenance, any other
parts not included in the original manufacture of the system.
Service calls resulting from:
Emergency switch in the “OFF” position, blown fuses or tripped circuit
breakers, purging air from radiators, lack of oil if you are a “Call fuel
related problems such as sludge or frozen oil lines.
Service required for these repairs
will be billed at our normal prevailing rates:
Repair assurance will not cover
the cost to install or replace a part if it is obsolete and no longer available
through Burns & McBride’s normal supply channels.
Customer’s are responsible for scheduling their
Preventive Maintenance visits. If your equipment requires service that is
caused by a lack of maintenance, that call will not be covered under our Repair
Assurance Plan. You will be billed for this call at our prevailing rates.